FAQ

How do I pay?

Thrive Meals makes it easy with our secured checkout. Simply click “order now”, choose your desired meal package, pick-up or delivery location, and method of payment and your order will be processed.  

When do I order and when is the cut off day and time to order?

 

You may begin ordering for the following week's menu items on Monday mornings. The cut-off day and time to order your meals and snacks are Fridays at 9:00am. 

 
 
Where can I pick up my meal package?
 

We deliver to designated spots in Covington, Mandeville, Slidell, Hammond and Harahan. We offer home delivery to the south shore.  You can also pick up your meal packages at North Cypress Fitness Center in Hammond on Mondays between 2:00-9:00pm or on Tuesdays between 8:00am-9:00pm.

Will I be charged extra for delivery?

 

A 5.00 convenience delivery fee will be charged to all drop off location meal packages. A 10.00 convenience fee will be charged to all home delivery locations.  If you decide to pick up in Hammond there will be no delivery charge.

 
What if I miss my pick up?
 

We understand that there may be occasions in which clients are unable to make it to selected pick up locations.  Please be aware that Thrive Meals does not offer refunds due to missed meal pick ups.  Thrive Meals will hold meal packages for up to 2 days at North Cypress Fitness Center in Hammond after a missed pickup.

When will I receive my Meal Plan Documents?  

 

Within 48 hours of purchasing your meal package, you will receive an email with your meal plan documents. These documents include a list of approved breakfast meals, snacks, approved beverage list and "free foods" list that you can add to your day if you are still hungry or looking to add more flavor to your meals. Meal plan documents will be updated regularly to provide you with new, fresh ideas for meals and snacks. 

 

What do the weekly Registered Dietitian emails entail?

 

 Each week that you order Thrive Meals, you will receive a personal email from our Registered Dietitian.  The goal of this email is to ensure our clients are having a good experience with our meals and snacks and to provide simple nutrition-related guidance.  For more in-depth individualized nutrition services, please refer to our nutrition services and packages. 

© 2018 by Thrive Meals, LLC. 

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